Man is a social animal: he collaborates with others to pursue his goals and satisfy his needs.
It is well known that relations and interactions with others can be a source of great satisfaction or of abject misery.
The work of every single person involves dealing with people; customers, suppliers, colleagues, managers and/or subordinates.
These numerous, daily encounters and how they are handled can be the making or breaking of businesses and careers.
It is imperative, therefore, that we all learn to deal with the different interpersonal situations we find ourselves in.
Improving our interpersonal skills will not only have a direct effect on our work life, but by improving our personal lives it will indirectly improve our work performance
Knowing how to analyse our interactions with people and respond accordingly; knowing how to read their non-verbal communications and knowing the correct way to handle different personalities can give us the headstart we need.
In most interpersonal interactions we learn from our mistakes - take this opportunity to learn from the mistakes of others.